One place
Every policy, written once.
Cancellation, late arrival, no-show, deposit and reschedule each get their own field, plus extra notes and custom groups for things like parking or aftercare. Edit them in Settings and your site follows.
Your website · Policies
Set the rules up front.
Write your cancellation, late arrival, no-show, deposit and reschedule policies once. They show on your site, clients can agree before they book, and the manage link holds to your windows.
On every plan, Free included · 0% commission
What you get
Policies,
done properly.
I agree
Agreed before the booking.
Turn on the agreement box and clients tick I agree before they can book. Without the tick the booking won’t go through, so nobody can say they never saw your rules.
Real windows
Windows the manage link keeps.
Set how many hours ahead clients can cancel or reschedule and cap how many times they can move. The link in their confirmation email follows those limits. Add a late grace period too.
Deposits
Back it up with a deposit.
Take a deposit at booking, a flat amount or a percent of the price, through your own Stripe account, with 0% BKRDY commission. Keep the deposit on a late cancel if you choose, and on paid plans add a late cancellation fee.
Policies
How it works.
01
Write your policies.
In Settings, Policies, fill in cancellation, late arrival, no-show, deposit and reschedule, plus anything else clients should know.
02
Set your windows.
In Booking settings, choose the cancellation and reschedule windows, a cap on reschedules and a late grace period.
03
Ask clients to agree.
Turn on the I agree box. Clients tick it to confirm they have read your policies before the booking goes through.
Plans
On every plan.
Every plan. Late cancellation fees and card on file: paid plans. BKRDY takes 0% commission on every booking.
Compare plansQuestions
Short answers.
Where do clients see my policies?
On the Policy tab of your site, which you can rename, like House rules. Confirmation emails also remind clients that your cancellation policy applies.
Does BKRDY enforce my cancellation window?
Yes, for changes clients make themselves. Inside your window, the link in their email won’t cancel or reschedule, and it tells them how much notice you need.
Can I charge for late cancellations?
On every plan you can take a deposit at booking and choose to keep it on a late cancel. On paid plans you can also set a late cancellation fee and charge a card saved with the client’s consent.
Can I have different policies per service?
No. One set of policies covers your whole business, and so does your deposit rule. Extra notes or a custom group can call out anything specific to one service.
Do I have to write them from scratch?
Each field opens with a prompt, like how much notice clients need to give, so you know what to cover. The words are yours, which keeps them true to how you work.
Free to start
Set it up tonight.
Kito keeps watch.
Start on Free with your booking site, deposits and email reminders. Add a paid plan when you want the rest.